Managed IT Service Challenges We Address

As your Managed Service Provider (MSP), Edgetech takes responsibility for providing IT (information technology) services and equipment. Shift the burden of day-to-day IT infrastructure maintenance to Edgetech’s professionals, who provide the following managed IT services:

Applications: Deployment, Maintenance, Ensuring application availability

Desktops: Software configuration and administration of desktops, printers and mobile devices, Software installation and updating

Servers: System administration, Performance monitoring, Fine-tuning

Enterprise systems:Data Centers, Directory Services, Mail, VoIP, Intranet and collaboration solutions, and CRM systems

Data storages: Monitoring and administration of databases, data warehouses and big data storages, Storage disaster recovery

Network and security: Integration, maintenance and ensuring security of LANs and VPNs, Integration and maintenance of IDSs/IPSs and firewalls, Integration and maintenance of antiviruses

Cloud systems: Integration, maintenance and ensuring security on various cloud computing platforms, including Azure, Office365, AWS, and GCP.

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Managed IT Service Challenges We Address

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

Managed IT Service Challenges We Address

Customer’s demand to extend the scope of managed IT services

Edgetech’s customers are free to entrust any scope of IT management functions to our team. We have a wide range of competences and capacity reserve allowing us to handle load increase.

Inefficient reactive approach to handling IT issues

Like our customers, we prefer to prevent problems rather than cope with their outcomes. So, instead of a break/fix approach we provide value-based managed IT services to keep IT operations up and running.

Threat to customer’s data security

Having a deep access to customers’ sensitive data and commitment to keep it safe, Edgetech follows customer’s security policy and apply our own security measures. This provides additional level of protection to ensure that the data is not accessed and tampered with unsolicited third parties or altered by ransomware.

Rigid SLA

Edgetech doesn’t keep its customers trapped in a service level agreement (SLA) when their business strategy and IT needs change. We are open to discuss and alter the terms of a managed service contract and adapt our IT services to any of those changes.

Hallmarks of IT Managed Services by Edgetech

Reliability. It is ensured by certified IT specialists, advanced monitoring systems and SLA.
Assuring high availability and fault tolerance. Flexibility and transparency of pricing policy and SLA. Adapting to industry specificity.